Troubleshooting

From Performous

This page lists problems and possible solutions to issues that are not clearly related to anything or are otherwise worth promoting in a general sense. For e.g. audio troubleshooting or controller configuration help, see their respective wiki pages. The front page has a list. There are also some general debugging info here.

Problems

• Everything seems to work properly, but as soon as I try to start a song, the game crashes.
  • You might have a problem with Webcam Background (even if you don't have a webcam connected). Try disabling the feature from the configuration menu.
• Screen is black or white and I get some OpenGL errors in the console.
  • You are probably running a mini laptop with Intel GPU, right? Try to update your graphics drivers, that is known to solve this for some people.
• Sound starts to or always has stutter
  • This is caused by a latency problem. Try to increase latency and problem should be solved

Tips for debugging

• Try the latest release version, or better yet, the development version.
  • When asking for assistance, this is probably among the first things that you are asked to do if you have an old version as your problem might already be fixed.
• Run the game from console.
  • More information is printed there.
• Run the game from console with verbose output.
  • performous --log .*/.* will spam even low priority info from all subsystems.
• Get a backtrace from a crash.
  • If possible, install a debug version of performous and use a debugger (such as gdb) to get a stack trace of the crash. If you don't know what to do with it, send it to the developers - for them it is great help. Also, if you need assistance, feel free to ask for it through our support channels.
• Check the forums
  • Although a lot of people ask questions through IRC, your problem might have an answer at the support forums.